Complaints

If you have a complaint, the best way is to contact us at complaints@getorbital.com.

Once we have received your complaint we will acknowledge this via email. We will then investigate all the details of your complaint, and issue our response within a couple of days, but this can take up to 15 business days.

If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting the following:

For Pay Perform Limited services related complaints:Financial Ombudsman Service (FOS). You may obtain further information regarding the FOS and contact the FOS at https://www.financial-ombudsman.org.uk, 

For Pay Perform Digital Limited and Pay Perform Gibraltar Limited services related complaints:Gibraltar Financial Services Commission (GFSC). You may obtain further information regarding the GFSC and contact the GFSC at https://www.fsc.gi/consumer/aboutfirm